Frustratingly the Wireless System Has Gotten the Better of Me
My wireless setup isn’t working properly, it’s having a number of monumental problems. I connect to some other network apart from my house network I get disconnected after about five minutes. If I were not able to connect at all I would probably blame it on my own incompetence as I’m not a computer genius but do nevertheless get by without too many problems.I exhausted all my technical abilities but could not resolve the problem, thus I had to call the hardware supportline of my internet service provider. I knew that it’s not going to be a pleasing experience, earlier also I had trouble with them when I had a problem. I do know why so many British call centres are outsourced to India, and please don’t assume I’m a racist saying this. The Indian representatives are all the time very polite, sometimes they sound like robots, repeating the similar thing repeatedly and not giving an easy straight forward answer to the question asked with a yes or no. Anyway so I get through to a representative after about twenty minutes of waiting on a national price number, regardless that I had previously paid a premium for this “fast and easy” pc support. I pressed a wrong key by mistake on the long list of choices, in the beginning of the call. I had to wait for an additional 10 minutes in another queue of the correct section, in which the operator put me through. I communicate to this gentleman and he runs some diagnostics on my internet line and says that there’s in fact a tiny fault and that I would have to pay for an engineer to come out and repair the problem. When I asked how much this would price he was very hazy saying only that the call out fee is defendant on whether or not there is an engineer in my region. I asked him what is the point of spending for a computer assist each month when I have to pay to the engineer.It was lets face it a problem with the phone line and not with my laptop or computer settings. I was getting the similar response repeatedly, it was like talking to a wall, so I declined the engineer visit and started searching for other alternatives.So, I called my friend Bruce, who’s a bit of techy to see if he could help. He came around to my house and fixed the issue in actually two minutes, he said there was only a setting that was wrong on my computer, so why did the call centre agent say that there was a problem with the phone line? The answer to get more money out of me!
